The application of an advanced management system that focuses on delivery in the field has been a key element in the creation of a business framework that ensures a high level of service delivery quality. The design is outcome based and emphasises the fundamental role of E&J as a service delivery provider by targeting all business processes on the inspection and verification services.
By designing a method of delivery that is entirely customer focussed ensures that service delivery objectives are met consistently, whilst avoiding business process conflict. The field-based teams remain at the very core of the delivery mechanism objective, such that customer's – internal and external – prerogatives predominate.
It is through providing a full support and back-up system to the field-based teams, linked to customer needs and operational targets, that key performance indicators can remain satisfied at all steps. A support framework, designed to ensure field-based teams deliver customer expectations - E&J supporting people, protecting the consumer. |
